Booking Terms & Conditions
These Are The Important Details So Please Read
ROOM ALLOCATION & ONLINE BOOKING
To avoid any misunderstanding please note that booking online does not guarantee a specific room choice. All 4 guest rooms are of a comparable standard and rooms are allocated by us. If you have a favourite, we will do our best to honour it, but ask you to understand that in order to maximise bookings we must sometimes change things around at short notice and therefore we cannot guarantee a room choice. Should you need a ground floor room because our stairs would be a problem, we will always ensure you have one of our 2 ground floor rooms. There are 2 rooms in the main farmhouse reached via a winding staircase and 2 ground floor rooms in a converted Blacksmith’s Shop. It is important to inform us when booking if you need ground floor accommodation to ensure we have a room available.
Ensure you tell us, in writing when booking, if there are any special requirements such as twin beds, ground floor accommodation (this is particularly important as we only have two ground floor rooms), special diets, including allergies and most importantly special medical requirements that could impact on your stay. A copy of our Access Statement is available on request or can be viewed on the link below.
CHECK IN AND CHECK OUT
We are a small family run B&B without a full time reception and there are times when we want to go out. Rooms are ready for check in between 4 p.m. and 6 p.m. and we ask our guests to arrive within this time slot. If you think you may arrive later than 6 p.m. it is very important to let us know - ideally be telephone, so that we can ensure there is someone here to greet you. On the day you leave us, check out is by 10 a.m.
RATE, DEPOSIT & PAYMENT
Our rates are displayed via the "Check Availability & Book Now" button on our website and are based on two people sharing an en suite double/twin room and includes breakfast. Rates displayed are subject to seasonal variations and sometimes late availability special prices. A deposit equal to the cost of the first night’s stay is required at the time of booking, unless the booking is made 30 days or less before arrival, when the full cost is payable at the time of booking. The balance is payable on departure and we accept cash, debit and credit cards (via our online payment portal) and BACS payments.
Covid-19 Special Temporary Cancellation Policy - although deposits are required for bookings made online, our cancellation policy has been temporarily amended until 30.3.2021 so that if bookings have to be cancelled because of Covid, guests will be able to re-arrange booking for a future date or have there deposit refunded.
Normal Cancellation Policy - this will apply to all bookings made after 30.3.2021: Cancellations can have a big impact on a small business. For cancellations within 30 days of arrival, the full cost of your stay is non-refundable, unless we can re-let the room, in which case we will refund payment less a £10 administration fee. Guests who fail to arrive or cut short their stay, will be charged the total price of the booking. To give you peace of mind it is a good idea to have insurance protection just in case the unexpected happens.
FEELING UNWELL DURING YOUR STAY
Government guidance regarding a guest showing symptoms is as follows:
"If a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing.”
If the guest cannot return home, the guest will be expected to pay all costs.
As well as a B&B Mallard Grange is also our family home (Charles and Maggie Johnson and two sons James and William).
Our small team of helpers is made up of dedicated local ladies. We will keep temperature records of ourselves and our team daily. If any one of us, show symptoms, test positive or need to self-isolate, we may need to cancel your booking at short notice. If this should happen, we will arrange alternative dates for another stay.
DAMAGES & BREAKAGES
We require credit/debit card details (either when booking or on arrival). Guests will be charged full repair or replacement costs for any breakages, damage to beds, furniture, carpets, upholstery, televisions etc., or missing items of property.
Mallard Grange does not have any family rooms and cannot accommodate babies or young children. We do not accept bookings for children under the age of 16 years of age and they must be accompanied by an adult and are not permitted to stay in a room alone.
There is a parking area for 4 guest cars in a well lit area near the farmhouse and vehicles are parked entirely at the owner’s risk.
WI-FI & MOBILE PHONE RECEIPTION
Free guest Wi-Fi - 4g broadband good, although not superfast. Mobile phone signals can be patchy depending on network used.
NON AVAILABILITY OF ACCOMMODATION
We would only cancel a booking if the room was unavailable for reasons beyond our control. We would always attempt to find alternative accommodation nearby, but if this was not possible or unacceptable, then we would refund all monies paid for the booking. Our liability would not extend beyond this refund.
No smoking, (including vaping) anywhere indoors. It is illegal to smoke inside and if caught a £50 charge will be made, to pay for deep cleaning the room.
We don't allow dogs in guest bedrooms. However, we do welcome guests who are accompanied by a Trained Assistance Dog in one of our ground floor rooms only. It is important to mention this when booking to ensure the room is available.
Only registered guests can have access to guest rooms.
Any data gathered by us during the course of a booking may be held on a computer and is for our use only. It will not be shared or sold .