ROOM ALLOCATION & ONLINE BOOKING

To avoid any misunderstanding please note that booking online does not guarantee a specific room choice.  All 4 guest rooms are of a comparable standard and rooms are allocated by us.  If you have a favourite, we will do our best to honour it, but ask you to understand that in order to maximise bookings we must sometimes change things around at short notice and therefore we cannot guarantee a room choice.  There are 2 rooms in the main farmhouse reached via a winding staircase and 2 ground floor rooms in a converted Blacksmith’s Shop.  It is important to inform us when booking if you need ground floor accommodation to ensure we have a room available. 

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MINIMUM NIGHTS STAY

Our minimum stay is  2 or 3 nights, depending on the time of year -  the minimum number of nights required is shown under the availability calendar when booking online. 

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HOUSEKEEPING

Post Covid, many of our guests have told us they prefer their rooms to remain private.  Concerns for the environment and a move towards Green Tourism, have also had an impact on us and our guests, and daily housekeeping is viewed as unnecessary.  So instead of routinely going in to service guest bedrooms daily, we now usually do this after every 3rd night, if required.  

SPECIAL REQUIREMENTS

Ensure you tell us, in writing when booking, if there are any special requirements such as twin beds, ground floor accommodation (this is particularly important as we only have two ground floor rooms), special diets, including allergies and most importantly special medical requirements/conditions that could impact on your stay.  A copy of our Access Statement is available on request or can be viewed on the link below.

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CHECK IN AND CHECK OUT

We are a small family run B&B without a full time reception and there are times when we want to go out.   If possible, please avoid Saturday check in or check out and no Sunday check ins. Rooms are ready for check in between 4 p.m. and 6 p.m. and we ask our guests to arrive within this time slot.  If you think you may arrive later than 6 p.m. it is very important to let us know - ideally be telephone, so that we can ensure there is someone here to greet you.  On the day you leave us, check out is by 10 a.m.

 

RATE, DEPOSIT & PAYMENT

Our rates are displayed via the "Check Availability & Book Now" button on our website and are based on two people sharing an en suite double/twin room or single occupancy of a double/twin room and includes breakfast.  Rates displayed are subject to seasonal variations and sometimes late availability special prices. 
For bookings made more than 30 days before arrival, a deposit equal to the cost of the first night’s stay is required at the time of booking and the balance is payable 30 days or less before arrival. We accept debit or credit cards (via our online payment portal) and BACS payments.  However, for bookings made within 30 or less before arrival, the full cost is payable at the time of booking.

 

CANCELLATIONS POLICY

Cancellations can have a big impact on a small business, and our small team who rely on us for their wages.  It is not fair to expect us to stand the cost if you have to cancel your booking for any reason.  It is the guests responsibility to have insurance protection in place in case the unexpected happens. Our cancellation policy is fair to both parties:-

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• Cancellations made more than 14 days before arrival date; we will refund any payments made, less a £10 charge to cover card processing costs and administration.   

•  Cancellations made within 14 days of the arrival date; you may be liable to the full cost of the stay unless we are able to re-let the room, in which case a full or part refund will be made and a £10 charge is payable to cover card processing costs and administration.

• Bookings made 7 days or less before arrival; the full cost is payable at the time of booking and is non refundable, or transferable, in the event of cancellation.

• Guests who fail to arrive or cut short their stay, will be charged the total price of the booking.  

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FEELING UNWELL DURING YOUR STAY

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GUESTS

Government guidance regarding a guest showing symptoms is as follows:

 

"If a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing.”

If the guest cannot return home, the guest will be expected to pay all costs.

 

US

As well as a B&B Mallard Grange is also our family home (Charles and Maggie Johnson and two sons James and William).  We have a small team of helpers made up of dedicated local ladies.  We will continue to be Covid vigilant, as well as  and have made changes to the way we do things to help keep our guests, our team and our business safe. 

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DAMAGES & BREAKAGES

We require credit/debit card details (either when booking or on arrival).  Guests will be charged full repair or replacement costs for any breakages, damage to beds, furniture, carpets, upholstery, televisions etc., or missing items of property. 

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CHILDREN

Mallard Grange does not have any family rooms and cannot accommodate babies or young children.  We do not accept bookings for children under the age of 16 years of age and they must be accompanied by an adult and are not permitted to stay in a room alone. 

 

PARKING

There is a parking area for 4 guest cars in a well lit area near the farmhouse and vehicles are parked entirely at the owner’s risk.

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WI-FI & MOBILE PHONE RECEIPTION

Free guest Wi-Fi - 4g broadband good, although not superfast.  Mobile phone signals can be patchy depending on network used. 

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NON AVAILABILITY OF ACCOMMODATION

We would only cancel a booking if the room was unavailable for reasons beyond our control.  We would always attempt to find alternative accommodation nearby, but if this was not possible or unacceptable, then we would refund all monies paid for the booking.  Our liability would not extend beyond this refund.

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NO SMOKING

No smoking, (including vaping) anywhere indoors.  It is illegal to smoke inside and if caught a £50 charge will be made, to pay for deep cleaning the room.

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DOGS

We don't allow dogs in guest bedrooms.  However, we do welcome guests who are accompanied by a Trained Assistance Dog in one of our ground floor rooms only.  It is important to mention this when booking to ensure the room is available.

 

VISITORS

Only registered guests can have access to guest rooms. 

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DATA

Any data gathered by us during the course of a booking may be held on a computer and is for our use only.  It will not be shared or sold .

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MJ/12.4.2024